EXCELLENT customer service is our hallmark when it comes to BILLCOTEY
CUSTOMER SERVICE PHILOSOPHY
How important is customer service to you when buying or selling a property?
Customer satisfaction is the most valuable asset in several business transactions and real estate is a customer service industry, the way real estate agents communicate and interact with clients will determine their long-term success.Though earning profit is a top priority for real estate agents, it does not mean that clients’ demands or needs can be ignored. At billcotey properties our hallmark is hospitality, exceptional service and developing meaninful relationships that extend beyond the real transaction. To make sure our clients are happy with our services, there are some efforts and services we express to help build trust and delight in our clients.
We follow a few simple but effective strategies such as showing genuine care, in as much as making a sale is our top priority we don’t treat clients as just another transaction, we do more by holding meetings on time, replying to their calls or emails as soon as possible, not interrupting the conversation to answer personal calls, communicate regularly. etc.
Creating experiences for our clients is our service business
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We also manage their expectations and respond to their unexpressed needs. our customer care philosophy includes not only responding to our clients unexpressed but also their unexpressed needs. Over the years we have learnt to be patient with clients because they don’t always know what they want so we try to help them figure out what they want by asking questions and we reveal clients unexpressed needs from the answers provided, they help us better understand clients preferences.
Final part
Creating experiences for our clients is our service business. we help them create unique and memorable experiences, that means, doing the little things like calling them occasionally to check up on them, sending them a birthday messages, visiting them in their homes once in a while etc.
We make sure that clients are informed, if a clients wants to acquire a property, we tell them what they need to know and communicate with them through every step. we update them by calling, texting or emailing them first instead of them calling for update. This has been very effective because clients tend to appreciate our efforts.
We differentiate our company from other real estate agency because of the services we provide and the strategy we execute in the service industry. we make it easy for clients to
contact us and chose our services by empowering clients to help themselves, we give financial advice and explain what options available to them works well, such as the outlook on the housing market, mortgage applications etc. we stay up-to-date on the latest news and trends in the real estate industry, we make it easy for our clients by providing value and informing them on what they need.
These are efforts and services that we render at billcotey properties, for the best deals in the property market contact us, we’ll help you solve your problems easily and give you a memorable costomer service experience.
for new updates on what is happening on the real estate market visit ghanarealestateonline.com and also incase you want to buy or rent a property from us kindly visit our official website billcoteyrealty.com
company details
Spintex batsoona| Ghana| 0257972513 |Billcotey Group Billcoteyrealty.com |billcoteyrealty@gmail.com |Accra
company
Spintex batsoona san fransisco plaza opposite Dampong Hosptl. Accra, Ghana/Greater Accra Region
Recipient
Ghana!
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